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Terms of Service

Last updated: November 10, 2026

These terms are an agreement between you and Telosnex Inc. ("Telosnex", "we", "us"). They apply to the Telosnex apps, the web app at app.telosnex.com, the website at telosnex.com, and the Telosnex servers that they use (together, "the service"). When you use the service, you agree to these terms. If you do not agree, do not use the service.

The Privacy Policy tells you how we use your data. The Refund Policy is part of these terms.

Who can use Telosnex​

You must be 18 or older to use the service. If you use the service for an organization, you agree to these terms for that organization.

You must not use the service if United States law does not let us provide it to you, for example because of sanctions.

Your account​

You can use some features without an account. Other features need an account, for example sync, membership, and AI requests that Telosnex relays.

Give a correct email address. Keep your password and your sync recovery phrase safe. You are responsible for what happens in your account. If you think that someone else uses your account, send an email to [email protected].

CAUTION: Keep your 12-word recovery phrase. Telosnex does not have your sync key. If you lose the phrase and all your devices, we cannot recover your synced data.

AI output​

AI models make mistakes. Their output can be wrong, incomplete, or offensive. Check the output before you use it or act on it. Do not use the output as your only source for medical, legal, financial, or safety decisions.

You are responsible for how you use the output.

Tools and connected accounts​

The assistant can use tools that act for you. For example, it can send an email, change a document, or delete a calendar event in an account that you connect. It can also call MCP servers that you add.

You choose which tools the assistant can use, and which actions need your approval. Before you approve an action, read it. You are responsible for the actions that you allow. Text in a web page, an email, or a document can try to make the assistant do something that you did not ask for. See Tool safety.

Third-party services​

The service connects to services that Telosnex does not operate: AI providers, MCP servers, Google, Microsoft, Apple, ChatGPT, and web sites. Their terms and privacy policies apply to your use of them. We are not responsible for them.

If you use your own API key or account with a provider, that provider charges you directly, and its terms apply.

Membership and credits​

Membership. Membership is a subscription that renews each month until you cancel it. The price and any free trial show before you buy. If an offer has a free trial and you do not cancel before the trial ends, the first payment occurs when the trial ends.

Cancel. You can cancel at any time. If you bought in the app on iOS or Android, cancel in the App Store or in Google Play. If you bought on the web or on a desktop app, cancel in the app or in the Stripe page that the app opens. After you cancel, your membership continues until the end of the period that you paid for. There is no further charge.

Credits. When Telosnex relays an AI request, it takes credits from your account for the cost of the request. Members pay less for each request than guests. You can buy more credits. Free credits that we give you can have limits and can end.

Credits have no cash value. You cannot transfer them or exchange them for money. When you delete your account, you lose your credits.

Payments. Apple, Google, or Stripe takes each payment. Their terms also apply. For purchases from Apple or Google, all billing is done by that store.

Price changes. We can change prices. A change to the membership price takes effect at the start of your next period. Before that, we tell you in the app or by email. If you do not agree, cancel before the change takes effect.

Refunds. See the Refund Policy.

Acceptable use​

Do not use the service to:

  • break the law, or help someone else break the law
  • harm, harass, threaten, or deceive people
  • make content that sexually exploits children
  • get access to an account, a system, or data that you have no permission to use
  • send spam or malware
  • infringe the rights of others, for example copyright or privacy
  • attack, overload, or get around the limits or the security of the service
  • copy or resell the service, or use it to make a competing service

You must also obey the use policies of the AI providers that the relay uses.

Your content​

You own the content that you put into the service and the output that you get. You give Telosnex permission to store, copy, transmit, and process your content only to provide the service to you. If you make an item public, for example a public script, other people can see and use it.

You are responsible for your content. You must have the rights to the content that you put into the service.

Our software​

Telosnex owns the service and its software. We give you a personal license, which you cannot transfer, to use the apps under these terms. Do not reverse engineer the service, except where the law permits it.

If you send us feedback, we can use it without obligation to you.

If you think that content on the service infringes your copyright, send a notice to [email protected]. Include the information that 17 U.S.C. 512(c)(3) requires.

Suspension and termination​

You can stop using the service at any time. You can delete your account in the app.

We can suspend or end your access if you break these terms, if the law requires it, or to protect the service or other users. When possible, we tell you why before we do this.

We can change or stop a feature. If we stop the whole service, we will tell you at least 30 days before.

Disclaimer​

We provide the service "as is" and "as available". To the extent that the law permits, we give no warranties, express or implied, for example of merchantability, fitness for a particular purpose, or non-infringement. We do not promise that the service will be correct, secure, or always available, or that it will not lose data. Keep copies of important data.

Limitation of liability​

To the extent that the law permits:

  • Telosnex is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill.
  • The total liability of Telosnex for all claims about the service is the greater of the amount that you paid Telosnex in the 12 months before the claim, or 100 US dollars.

Some places do not permit these limits. In those places, the limits apply only as far as the law permits.

Governing law and disputes​

The laws of the State of Delaware, United States, apply to these terms, without its conflict-of-law rules. Before you start a legal claim, send an email to [email protected], and give us 30 days to solve the problem.

If you are a consumer in the European Union or the United Kingdom, you also keep the protections of the law of the country where you live.

Changes to these terms​

When we change these terms, we change the date at the top of this page. Before an important change takes effect, we tell you in the app or by email, at least 30 days before. If you continue to use the service after a change takes effect, you agree to the new terms.

Other terms​

These terms, the Privacy Policy, and the Refund Policy are the full agreement between you and Telosnex about the service. If a court finds that part of these terms cannot be enforced, the rest stays in effect. If we do not enforce a part of these terms, we do not give up the right to enforce it later. If there is a translation of these terms, the English text applies.

Apple App Store​

If you got the app from the Apple App Store, these terms also apply:

  • These terms are between you and Telosnex, not Apple. Apple is not responsible for the app or its content.
  • Apple has no obligation to give maintenance or support for the app.
  • If the app does not obey a warranty that applies, you can tell Apple, and Apple will refund the price of the app, if any. Apple has no other warranty obligation for the app.
  • Apple is not responsible for claims about the app, for example product liability claims, claims that the app does not obey the law, or consumer protection claims.
  • Apple is not responsible for claims that the app infringes the intellectual property of others.
  • Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you.

Contact​

Telosnex Inc.
1111B S Governors Ave STE 7711
Dover, DE 19904
United States

Email: [email protected]