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Refund Policy

Last updated: November 10, 2026

This policy is part of the Terms of Service. It tells you how to cancel and when you can get a refund.

Membership​

You can cancel your membership at any time. After you cancel, your membership continues until the end of the period that you paid for. There is no further charge.

  • Bought in the app on iOS or Android: cancel in the App Store or in Google Play.
  • Bought on the web or on a desktop app: cancel in the app, or in the Stripe page that the app opens.

If your offer has a free trial and you cancel before the trial ends, you pay nothing.

We do not refund the part of a period that you did not use, unless the law requires it.

Credits​

Credits that you buy have no cash value. We do not refund credits after you buy them, unless the law requires it. When you delete your account, you lose your credits, and we do not refund them.

Purchases from Apple or Google​

Apple and Google make all refund decisions for purchases in their stores. Telosnex cannot give these refunds. To ask for a refund:

Purchases through Stripe​

For a purchase on the web or on a desktop app, send an email to [email protected] in these cases:

  • You were charged by mistake, for example two times for the same purchase.
  • The service did not work, and we could not repair it.

Send the email address of your account and the date of the charge. We answer each request. We decide each case separately. If we give a refund, it goes back to the method of payment that you used.

Your rights under the law​

The law where you live can give you more rights, for example a right to cancel a purchase in the European Union or the United Kingdom. This policy does not limit those rights.

Contact​

Email: [email protected]